Business Process Outsourcing

IT industry and Amex back office operations into Gurgaon region has existed since the early 1980s , it was the early ’90s which saw the emergence of outsourcing. First, some global airlines began outsourcing their back office work to India. Every year scores of BPO companies join the industry in India. This makes it very difficult for a BPO company to establish itself as a key player in such a competitive market. Low cost is not the only reason which makes India top outsourcing destination, the consistent high quality services provided by Indian firms has also enabled India to remain first choice of outsourcers. When you choose India as your outsourcing destination, you become eligible for significant cost savings, fastest turnaround time and optimum quality.A company can outsource various verticals like information technology, human resource, customer service, finance & accounting, BFSI (Banking, Financial Services & Insurance), engineering, knowledge services, legal, research & development, medical trials, etc.

India has emerged as the twenty-first century’s software destination, offering many advantages as a global sourcing hub, especially for IT Enabled Services (ITES) and Business Process Outsourcing (BPO). Outsourcing allows a company to invest more time, money and human assets in core items maintaining the quality & brand name. The outsourcing partner should get people who are right-fit for your campaign. Right-fit means having values that are aligned with yours and those who subscribe to your purpose and vision.

1. Genpact
2. Tata Consultancy Services BPO
3. Wipro BPO
4. Aegis Limited
5. Serco Global Services
6. Infosys BPO
7. WNS Global Services
8. Firstsource Solutions
9. Hinduja Global Solution
10. EXL Service

1. There are several reasons for outsourcing. However the main motivation behind outsourcing always starts with reduction of cost.
2. Lower operational and labor costs are among the primary reasons why companies choose to outsource. When properly executed it has a defining impact on a company’s revenue recognition and can deliver significant savings.
3. Companies also choose to outsource or offshore so that they may continue focusing on their core business processes while delegating.
4. Reduce Business Risk, There are times when companies may not wish to shoulder the burden of a specific function and find by outsourcing it, they can reduce the financial risks. This is especially true when a company turns to an outsource highly experienced in a specific.
5. To enhance service quality- When outsourcing your customer services team to a trusted BPO partner, you immediately make it their top priority to provide you with excellent service. In addition, they have much greater knowledge and expertise on how to improve quality of service than a company that has to deal with all areas of business.
6. To Solve capacity issues.
7. Focusing on Core Business,Outsourcing your customer care will give you the freedom to dedicate your full attention to sales or other major business processes – You can grow your business whilst a dedicate team of experts are taking care of your client’s enquiries.The second biggest reason companies choose to outsource is to free up time to focus on core business processes
8. Future of outsourcing services to India-Analysts believe that India remains a vital destination for outsourcing and expect its annual GDP to grow at 8–10% for the next decade.